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Resume

Experience

2023 - Present

Chief of Staff

Natives Rising

Natives Rising is a national nonprofit advancing Indigenous representation in tech through fellowships, mentorship, and career development. Under my leadership, we’ve achieved 6x program growth, increased applications by 150%, and hit grantor milestones 12 months ahead of schedule. Our partnerships include Google, Microsoft, Comcast, and the MIT Solve community.

  • Partner with the CEO to shape vision, lead strategic initiatives, and develop a 3-year growth plan and strategy roadmap

  • Build and lead program strategy and operations from the ground up, scaling impact and driving outcomes across a national portfolio of programs

  • Run business rhythms, designing systems for planning, performance tracking, and impact measurement to support sustainable growth, including analysis to inform executive decisions, board updates, and grantor reporting 

  • Lead partnerships and grantwriting efforts with major funders, securing multi-year funding and deepening community impact

2020 - 2023

Head of Business Operations

Hologram

Hologram is a global IoT connectivity platform helping businesses deploy and manage fleets of devices across healthcare, micromobility, and industrial tech. During my tenure, backed by a $65M Series B, the company scaled from 20 to 200+ employees and reached $22M ARR.

  • Served as Head of Business Operations, acting as Chief of Staff to the CFO and strategic partner to the executive team

  • Led cross-functional programs across Finance, People, and Product, driving team alignment, managing planning cycles, and leading change management and performance tracking

  • Built foundational systems to support 10x team growth, launching critical business functions and teams, including Logistics, Procurement, Employee Recruiting & Onboarding, RevOps, Salesforce Admin, and Pricing Strategy

  • Analyzed business performance and partnered across Finance, Revenue, Data, and Engineering to build reporting and forecasting models that enabled scale, optimized resource planning, and guided strategic initiatives

2015 - 2020

Head of Operations

Envoy

Envoy was a mission-driven SaaS startup supporting independent living for older adults through a flexible care platform. We operated in 22 markets across 8 states, achieving an average customer rating of 4.8/5 stars, 98% monthly Envoy retention, and $3M+ in annualized gross revenue. The company reached cash-flow breakeven and piloted employer benefit programs with companies like Facebook and Deutsche Bank before shutting down due to regulatory changes in California.

  • Served as Head of Operations and right hand to the CEO, advising on company strategy and leading national growth initiatives

  • Ran business rhythms and high-impact cross-functional programs across People, Customer Success, Product, and Marketing, using performance data and insights to drive alignment, forecast needs, and improve outcomes

  • Built and scaled teams and core systems for recruiting, onboarding, customer support, and contractor success

  • Led internal communications, investor relations, and people practices through periods of rapid growth and change

2010 - 2015

Strategy & Ops Roles

GoDaddy & Early Career 

  • Built a foundation in customer experience, workforce strategy, and operational excellence while advancing quickly at GoDaddy.

  • Gained early leadership experience while obtaining an MBA, developing a systems mindset and a passion for scaling teams and processes, paving the way for high-impact roles in tech and startups.

Education

Masters of Business Administration (MBA)

Webster University

Magna Cum Laude

Emphasis in Human Resource Management 

Bachelor of Arts in Psychology

Cornell College

Cum Laude

Google Cloud Digital Leader (CDL) 

Google

Issued January 2025

Project Management Professional (PMP)

Project Management Institute

In Progress. Expected Fall 2025

Skills

Strategy & Business Operations

Strategic Planning, Operational Excellence, Business Rhythm, Investment Planning, Resource Allocation, Business Reviews, OKRs, Cross-Functional Alignment, Decision Readiness, Business Case Development​​

Program & Cross-Functional Leadership   

End-to-End Program Delivery, Roadmap Execution, Change Management, Risk Mitigation, Agile & Iterative Methods, Workflow Design, Process Optimization, Cross-Functional Implementation

People Strategy & Organizational Effectiveness

Org Design, Workforce Planning, Onboarding & Enablement, Equitable Hiring, Culture & Belonging, Organizational Health Metrics, People Systems (ATS, LMS, HRIS)

Data & Decision Intelligence 

Forecasting, KPI Development, Impact Reporting, Performance Measurement, Business Insights, Data Analysis & Visualization, Advanced Excel/Sheets, Resource Forecasting

Financial & Operational Oversight 

Budget Management, Strategic Finance Support, Monthly & Quarterly Close Support, Spend Analysis, Vendor & Contract Management, Scenario Planning, Financial Modeling

Executive & Stakeholder Communications   

Leadership Narratives, Executive Briefings, Board Reporting, Internal Messaging, Strategic Alignment, Storytelling, Change Management Communications, Executive Ghostwriting, Deck Development 

Legal & Compliance Operations

Legal Coordination, Policy Drafting & Rollout, Compliance Oversight, Document & Contract Review, Risk Management, Cross-Functional Legal Project Management

Team & Organizational Enablement   

Cross-Functional Team Leadership, Distributed Team Management, Capability Building, Empowerment Practices, Talent Development, Systemic Process Improvement

Tools & Technologies  

Asana, Airtable, Excel, Notion, GSuite, Salesforce, Metabase, Looker, AI Tools (ChatGPT, Gemini), Zapier, HR Platforms (Gusto, Zenefits, Justworks), ATS Platforms (Greenhouse, Lever)

Interests

I’m energized by mission-driven companies that use technology to drive meaningful, scalable impact.

I thrive in strategy and operations roles where I can collaborate closely with senior leaders to bring bold ideas to life, align teams, and get hands-on to navigate complex challenges.

I’m especially passionate about building systems that center on people, especially advancing access, opportunity, and equity.

Outside of work, I’m a creator, writer, baker, hiker, mom, and proud auntie.

Let's Connect

Email msattern@gmail.com or message me here:

Madison Satterfield Mathis

Chief of Staff and Strategy & Ops Leader

Scottsdale, AZ (open to relocation and remote positions)

msattern@gmail.com

(319) 450-5367

  • LinkedIn

© 2025 by Madison Satterfield Mathis

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